What Is Six Steps To Six Sigma (6s)?

It starts with the notion that any work function can be viewed as a process to be managed and improved to benefit Customers (both internal and external).  This means learning more about the Customer’s everchanging needs and meeting their expectations for lasting quality on an on-going, continually improving basis.

This course is designed to help organizations reach their goal of Total Customer Satisfactionthrough the attainment of reduced cycle time yielding high levels of quality.  It does this by showing how functions can increase the extent to which their work meets the expectations of the people they do it for---their customers. 

The course presents the specific methodology in resolving differences in product/service expectations, so those mistakes, which lead to customer dissatisfaction, can be minimized.  Emphasis is on learning ways of achieving extremely high levels of quality (on the order of 3 to 4 defects per million or Six Sigma) and gives participants a chance to start applying it right away to their own work.

What Can Participants Do After Taking The Workshop?

• Because of the training, persons will be able to:
• Explain the need for Six Sigma (6S) in their
  organization
• Use the 6S process to:
  • Implement the Customer-supplier methodology (CSM)
  • Identify customers, suppliers and their critical requirements
  • Define value vs. non-value added activities via flow analysis
  • Improve the cycle time by removing defect causing, non-value added tasks
  • Implement Six Sigma performance measures
  • Assure continuous improvements: kaizen
• How to implement 6S in their own organization
• Develop the administrative structure to institutionalize the process.

How Is Six Steps To Six Sigma Put Together?                              

The workshop is two eight-hour days and is highly interactive.  Participants learn the background of the 6S process and how it applies to them. 

They learn the principles and application of the Customer-Supplier relationship methodology by role-playing in a simulation of a typical company and practice it by working on exercises and other examples.  All participants will receive a workbook manual of the workshop.

What Is The Six Sigma Green Belt Training Workshop?

Green belt candidates can be employees at virtually all levels of the organization. They are not, however, usually in full-time process improvement positions. The designation "Green Belt" refers to people who have mastered the basic skills, and are assigned to Six Sigma projects as needed. Green Belts are usually led by the Black Belts to apply the right tools at the right time to make process improvements to relatively difficult problems. Sometimes, however, they lead their own teams to exploit the opportunities of "low-hanging fruit" through data collection and analysis and process mapping.

Developing Green Belts in your organization is very important for the overall success of the Six Sigma initiatives. Green Belt candidates possess important and vital information about the process. Benefits to the company are realized only when such information, through appropriate analysis, is transformed into knowledge.

The Green Belt course provides candidates the tools to turn that information into knowledge that can be utilized throughout the company. In order to "harvest" this information, they must be proficient with the core statistical tools that lend to positive financial impacts.

What Can Participants Do After Taking The Workshop?

As a Six Sigma Green Belt, you will learn when to use many of the proven Six Sigma problem-solving methods and statistical tools to contribute to the success of your organization.

The Six Sigma Green Belt course follows the DMAIC (Define, Measure, Analyze, Improve, Control) model and teaches the soft skills required to participate in projects effectively.
Upon completion of the training, persons will be able to:

• Communicating the benefits of Six Sigma as a business strategy across the organization
• Integrating Six Sigma with other improvement methods
• Applying the DMAIC Improvement process
• Selecting successful Six Sigma projects and project teams
• Planning and executing projects
• Significantly increasing profitability through Six Sigma projects
• Selecting the right statistical tools
• Hands on examples and exercises - Participants complete exercises with tools that make statistical principles tangible.

 

How Is The Green Belt Training Workshop Put Together?                              

The workshop consists of four eight-hour days and is highly interactive.  Participants learn the background of the 6S process and how it applies to them. 

They learn the principles and application of the DMAIC methodology by role-playing in a simulation of a typical company and practice it by working on exercises and other examples.  All participants will receive a workbook manual of the workshop.

 

Program Background

In the progressive organization quality improvement is everybody’s job.  To maintain a competitive edge in the global marketplace, every company should articulate aggressive quality improvement goals.  Problem Solving Tools (PST) is a means to achieving that goal.  This PST series consist of a set of problem solving tools applied within a problem solving strategy to implement Total Quality Management .  The objective is continuous improvement toward achieving zero defects in products and services.

Workshop Description

PST provides an overview of tools and techniques for the practical implementation strategies for the design of experiments.  It is usually setup and presented as a series of seven modules of approximately two hours each over a two-day period, when the complete sequence is desired.  The course can be tailored in any sequence of modules, up to the total of seven, depending upon the specific needs of participants.

The sequence of modules include PST Overview, Data Identification, Data Collection, Data Display, Pareto Diagrams, Cause & Effect Analysis, ending with Multi-vari Analysis.  Participants learn how these techniques support overall business and operations goals by facilitating a problem solving process applied to productivity, inventory reduction, efficiency and customer satisfaction issues.  The workshop uses numerous exercises, case studies and simulation problems to reinforce concepts.

What Can Participants Do After Taking The Workshop?

This PST series of seven modules contain methods that are from the descriptive branch of statistics.  These methods are applied to elevate awareness that the process in question is varying from the standards that are desired for meeting Customer Satisfaction.  At this point you need to know which data or facts are important about the process.  Therefore:

• Data Identification helps you to better select data for evaluation.  In addition, you learn about different types of data and the importance of quantifying data.
• Data Collection covers key recording methods that simplify the handing and sharing of data.   
• Data Display demonstrates how to relate data types to appropriate graphs.  Displays of data are clearer to see and interpret than written reports.
• Pareto Diagrams introduces the participant to a special use of one particular type of data display known as a bar graph.
• Process Mapping enables participants to discover the inefficiencies and disconnects in their processes.  They learn to distinguish the importance of value vs. non-value added acclivities.
• Root Cause and Effect Problem Analysis exposes you to the use of visual aids in the systematic approach to isolating the cause of the problem variation.
• Multi-vari Analysis presents a powerful method to narrow down sources of variation. Screening techniques are employed at this stage of problem solving.  The attempt here is to narrow down the starting   point as quickly as possible.  Because complex processes may be involved, problems too can be more complex, confounding the ability to find the best starting point.  Unless this is done, solution may be temporary and/or the problem may worsen.

How Is Problem Solving Tools (PST) Put Together?            

The workshop consists of seven, two-hour modules as discussed above, and is highly interactive.  Participants learn the background of the seven PST tools and techniques.  They learn the principles and applications and practice it by working on examples, simulations and other exercises. The workshop  can be delivered in two seven hour or four, three and half hour days.  All participants will receive a workbook manual of the session.

 

What Is Covered In Workshop?

This workshop will provide participants with a clear understanding of the fundamental principles behind Corrective Action and the key tools to effect continuous improvement.

• Introduction to Root Cause and Corrective Action
• Introduction to Kaizen Continuous Improvement Tools
• Defining Critical Customer Requirements (CCR)
• Analysis using Process Mapping
• Determining Defect Root Causes
• Analysis using Cause and Effect Diagrams
• An introduction to the most used Lean tools (5S,  Poke Yoke, and Quick Change
• How does measurement impact improvement behaviors?

The workshop is aimed at employees who are going to participate in root cause, corrective and preventative action programs within their company. They may include those working in Purchasing, Engineering, Operations, Management or Quality or those working in an environment or process that require an understanding of effective root cause and corrective action participation or leadership.

During the seminar the participants will be involved in a role play simulation where they will learn to identify defects in materials, systems and communications.

In addition, there will be a numerous exercises keyed to their company’s processes, which are used to show the participants in tangible terms the benefits expected from improvements that they will identify for implementation. These activities serve to create enthusiasm and a realization of what can be achieved when they return to their workplace.

What Can Participants Do After Taking The Workshop?

Because of the training, persons will be able to:

• Understand the concepts of Corrective Action
• Learn what your company can gain via Corrective Action (Cost, Quality, Service, and Flexibility)
• Acquire the knowledge to become a Corrective Action enabler in their company
• Understand how to:
• Apply problem-solving tools
• Understand lean enterprise principles
• Understand Value from the Perspective of the   
• Customer
• Understand the advantage of Flow vs. Batch
• Processing

Learning Outcomes/Objectives:

Objective: To provide participants with the skills required to complete root cause and corrective action.

Learning outcomes: By the end of the training course participants will be able to lead and participate in root cause and corrective action programs within their company.

How Is The Workshop Put Together?                             

The workshop is two eight-hour days and is highly interactive.  Participants learn the background of the Lean methodology and how it applies to them.  They learn the principles and application of the Customer-Supplier  methodology and how defects and waste occur by role-playing in a simulation of a typical company and practice it by working on exercises and other examples.  All participants will receive a reference manual of the workshop.

 

Program Background
Many organizations today, are increasingly using teams to gain a competitive edge.  Employee involvement is a more effective way to manage a business in these tough competitive times. Teams leverage the superior collective knowledge of employees in a work group.  Successful implementation of Total Quality is greatly enhanced when employees participate as a team.

Course Description
One of the most important components in leading an organization through a Team Management effort is the education of the team members. This intensive two-day seminar gives team leaders the skills and techniques needed to have a positive impact on the organizational change process. Participants learn and present the concepts of Team Management as a team and as individuals to receive valuable feedback from other participants as well as the instructor.

Participants will learn how to develop an organizational culture based on the principles and characteristics of a team-based organization; implement teams for continuous improvements in quality, productivity, cycle times, and costs;  plan and manage team meetings and group interaction to have a significant impact on business results.

Key Elements Of This Workshop Include:
The workshop is two seven hour days and is highly  participant interactive.

Module I - Introduction To Team Building Skills
A. How  teams work in business
B. What is a team & how is it setup?
C. Stages of Team Development
1. Team Dynamics ---”What's going on in a team”
2. Stages of Team Growth
3. How to Conduct Team Meetings

Module II - Building Team Skills & Effective Communications
A. Eight Step Recipe for A Successful Team
B. How to Work Through Group Problems
C. Role Exercises

Module III - Steps in Team Oriented Problem Solving
-Identify the Problem and Select the Team
-Define the Problem
-Identify Possible Causes using :
-Analyze, Propose Verify and Implement corrective action
-Problem solving exercise - real case 

Who Should Attend?
The content of the workshop will be of interest to all management personnel who realize that employees must become active in teams to focus on problem-solving and continuous improvement. However the greatest benefit will be derived by persons from the areas of service, administration and operations.